At Jivarth, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, our Return and Refund Policy outlines the steps you can take to return the product and receive a refund.
1. Eligibility for Returns
1.1 General Eligibility: To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Perishable goods, such as fresh produce or items with a short shelf life, cannot be returned unless they are damaged or defective upon receipt.
1.2 Time Frame: You must initiate the return within same days of receiving your order.
After 1 day, we cannot offer a refund or exchange for fresh products such as vegetables, fruits, and leafy greens due to their perishable nature. These products have a limited shelf life and are susceptible to spoilage, which makes it essential for them to be returned or reported as defective within 24 hours of delivery. This policy ensures that we can maintain the highest standards of freshness and quality for all our customers. If you believe your product is defective or not up to standard, please contact us immediately so we can address your concern promptly.
For non-perishable products such as grains, pulses, packaged foods, and other long-lasting items, you can request a refund or exchange within 7 days of receiving your order. These products are less susceptible to immediate spoilage, allowing for a longer return window. To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. If you encounter any issues with your non-perishable products, please contact us within this 7-day period to initiate the return process.
1.3 Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please retain your receipt until the return process is complete.
2. Non-Returnable Items
2.1 Perishable Goods: Items such as fresh fruits, vegetables, and dairy products cannot be returned unless they arrive damaged or spoiled.
2.2 Health and Personal Care Items: Certain health and personal care items, including but not limited to hygiene products, are non-returnable once opened.
2.3 Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.
3. How to Initiate a Return
3.1 Contact Us: To initiate a return, please contact our customer support team at [[email protected]] with your order number and the reason for the return. Our team will guide you through the process.
3.2 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a mistake on our part or a defective product.
3.3 Open Box Delivery Returns: If you opted for Open Box Delivery, you can return the item immediately to the delivery agent at no extra cost if it does not meet your expectations.
4. Refunds
4.1 Processing of Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4.2 Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].
4.3 Refunds for Cash on Delivery (COD) Orders: For COD orders, refunds will be processed through bank transfers or store credits. You will be contacted by our customer support team to facilitate this process.
5. Exchanges
5.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [[email protected]] with details and a photo of the damaged product.
5.2 Exchange Process: If you are eligible for an exchange, we will send you the replacement item as soon as we receive and process the defective or damaged item.
6. Return Shipping
6.1 Cost of Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective, damaged, or the wrong product was sent.
6.2 Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Sale Items
7.1 Sale and Clearance Items: Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded.
8. Cancellations
8.1 Order Cancellation: Orders can only be canceled before they are shipped. Once an order is shipped, it cannot be canceled, and you must follow the return process to receive a refund.
8.2 Refund for Cancellations: If you cancel an order before it is shipped, you will receive a full refund. The refund will be processed back to your original payment method.
