At Jivarth, we are committed to providing fast, reliable, and convenient delivery services. With our stores located within 5 KM of most customer addresses, we offer instant delivery options along with various payment methods, including Cash on Delivery (COD). Please review this policy to understand our order processing, delivery methods, and associated costs.
1. Order Processing
1.1. Processing Time: Orders are processed immediately upon payment confirmation or upon selection of the Cash on Delivery option.
1.2. Order Confirmation: After processing your order, you will receive a confirmation email with details of your purchase and an estimated delivery time.
1.3. Changes to Orders: If you need to make any changes to your order, please contact our customer support team immediately. Changes can only be made before the order is shipped.
2. Shipping Methods
2.1 Instant Delivery: Due to our physical stores being within 5 KM of your delivery addresses, we offer Instant Delivery services. Orders will typically be delivered within 10-20 minutes or on the next day as earliest, depending on the time the order is placed.
2.2 Standard Delivery (if applicable): For customers slightly outside the 5 KM range, delivery may take up to maximum 1 business day.
2.3 Shipping Charges: Shipping charges, including any applicable fees for Instant Delivery, will be calculated at checkout. Any applicable taxes or fees will also be included in the final cost.
3. Delivery Times
3.1 Instant Delivery Time: For customers within the 5 KM range, orders will be delivered within 10-20 minutes or on the next day as earliest, depending on the time the order is placed.
3.2 Delivery Delays: While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. Jivarth is not responsible for delays caused by external factors.
4. Payment Options
4.1. Cash on Delivery (COD): We offer a Cash on Delivery option for added convenience. You can pay for your order at the time of delivery. Please ensure that you have the exact amount ready, as the delivery agent may not have change.
4.2. Online Payment: We also accept various online payment methods, including credit/debit cards, UPI, and digital wallets.
5. Open Box Delivery
5.1 Open Box Delivery Option: For your convenience, we offer an Open Box Delivery option. You can inspect your order at the time of delivery before accepting it.
5.2 How It Works: Upon receiving your order, the delivery agent will allow you to open the package and verify the contents. If you are not satisfied with the product, you can return it immediately to the delivery agent without any additional charges.
5.3 Eligibility: The availability of Open Box Delivery will be indicated on the product page and during checkout. Not all products may qualify for this service.
6. Shipping Confirmation and Tracking
6.1 Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
6.2 Tracking Your Order: You can track the status of your shipment using the tracking number provided in the shipping confirmation email.
7. International Shipping
7.1 Availability: Currently, we only ship within India. International shipping is not available at this time.
7.2 Future Expansion: We are working towards expanding our shipping services to other countries in the near future. Please stay tuned for updates.
8. Address Accuracy
8.1 Accurate Information: Please ensure that the shipping address and contact information provided at checkout are accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
8.2 Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order is shipped.
9. Delivery Attempts
9.1 Multiple Attempts: Our shipping carriers may make multiple attempts to deliver your package. If the package is undeliverable after several attempts, it may be returned to us.
9.2 Reshipment: If your order is returned to us due to an incorrect address or failed delivery attempts, we can reship the order to you at an additional shipping cost.
10. Shipping Restrictions
10.1 P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
10.2 Restricted Areas: Certain areas may have shipping restrictions due to regional laws, customs regulations, or carrier limitations. We will notify you if your delivery address falls under such restrictions.
11. Damaged or Lost Packages
11.1 Damaged Items: If your package arrives damaged, please contact our customer support team within 12 hours of receiving the order. We may require photos of the damaged package and items to process a claim.
11.2 Lost Packages: If your package is lost in transit, we will work with the shipping carrier to locate it. If the package cannot be found, we will offer a replacement or refund.
12. Order Tracking Issues
12.1 Tracking Updates: If your tracking information is not updating, please allow 24-48 hours for the carrier to provide updates. If the issue persists, contact our customer support team for assistance.
12.2 Non-Delivery: If your package is marked as delivered but you have not received it, please check with your neighbors or contact the carrier. If you are still unable to locate the package, contact us for further assistance.
